Wednesday, October 07, 2009

Influence your marketing before someone else does

A good post from Church of the Customer Blog (part 1 here) about David Letterman's recent apology(ies).

I think it brings up a great marketing point. It is important to control/influence/affect your marketing and brand before other people do and you lose all control.

While Letterman did something that many people might see as bad or a sign of poor judgment, the truth is we all make mistakes both personally and as companies. It is, in my opinion, better to confront it and have your side heard first.

This does two things:
  1. You guide the conversation, taking it places that can benefit you and your brand.
  2. Allows you to come across as more authentic, because you can admit when you are wrong.
This is also why social media is so important. Not everyone has a great outlet like David Letterman to apologize to the world. If you have a social media presence that is meaningful it is a lot easier to be authentic with your community.

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